Delete your account and data

Delete it yourself, in the app or on the website

1. Sign in and open Account (the Account tab in the app, or the Account page on the website).
2. Scroll to Account actions.
3. Choose Delete my account and confirm.

It takes effect immediately and you are signed out.

Can't sign in? Ask us

Email [email protected] with the phone number on the account and the words "delete my account". We will confirm the request is yours before we act on it.

What is deleted

Immediately, when you delete your account:

• Your name
• Your email address, and the email address you used for sign-in codes
• Your delivery state and saved delivery address
• Your notification registrations (the website's browser subscription and the app's notification token)

What we keep, and why

• Your phone number, so the account stays closed and the records below still make sense
• Your order and payment records: what was ordered and when, the delivery address recorded on that order, the amount, and the payment reference and status
• The messages you sent to our support chat

We keep these for legitimate business and legal reasons: resolving a payment dispute, and keeping the financial records the law requires. We keep them for a reasonable period, and no longer than we need them. Once an account is deleted, that phone number cannot be used to sign in again unless you contact us.

Just want a break?

Suspend my account, in the same place, keeps everything as it is and blocks sign-in until you contact us to lift it.